Ongoing Comfort, Care and Support In Their Own Home

Home Instead offer a wide range of support services – all with the aim of making patients feel safe, secure and supported in their own home.

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A Guide to Home Care for Medical Professionals

Patients are personally matched with fully trained CAREGivers, depending on their needs, care requirements or interests. At Home Instead, we truly value the relationship between a client and a CAREGiver, for this reason we aim to have the same CAREGiver providing care for our clients during each and every visit.

That way, each patient is regularly greeted by a friendly, familiar face.  Each of our CAREGivers are carefully screened and trained. And only when we’d be happy for them to care for our own family, will they care for someone else’s.  The Home Instead care management team, can regularly update the patients medical professional team as to their progress at home. Whether a patient needs short term care for a few hours per week or longer term 24hr care, we can develop a plan that will suit.

If a patient of yours is in need of in-home care, there are various options that you can recommend.

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Quality Training and Education

We’ve developed our very own, nationally accredited, in-house training program – known as ACE (Advanced CAREGiver Education). This prepares each of our CAREGivers for the challenges of their role, and the needs of our clients and their families. Pairing quality training with us personally matching CAREGivers for compatibility with patients, we provide a relationship-based model of care and support to seniors as opposed to merely task-based support – so that in addition to providing a helping hand to patients, a genuine bond is fostered, and the patient also has  companionship as they’re cared for.

We look for empathy and emotional intelligence in our CAREGivers. Because To us, it is personal.

How Home Instead Can Help Your Patients


We can transport patients wherever they need to go, from important appointments to social outings.

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Palliative Care

If a person is receiving palliative care from home, our CAREGivers can ensure they are well cared for, and treated with dignity throughout their time.

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Our CAREGivers are matched to patients who they’ll genuinely enjoy the company of, to offer patients real companionship.

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Respite Care

If the clients family are the primary care and support providers, our respite services can offer both parties a regular, relaxing break. All in the comfort of the clients home.

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Dementia Care

We believe that the best surrounding for someone with dementia is their familiar home. That’s why we make at-home dementia care a speciality.

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24 Hour Care

To offer a patient, their family and their medical support network peace of mind, we offer 24/7 care services.

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Care management

Our team can assist if a person is struggling to manage the various care services that they receive day-to-day.

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Personal Care

We help patients with dressing, showering or toileting – while helping them maintain their independence and dignity.

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Referral Enquiry

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Want to learn more?
Find your local Home Instead office.

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What makes Home Instead unique?

Flexible Fees

Pay one low management fee – with no exit, daily, or hidden costs.

Care that is personal

We personally match for compatibility with quality, trained CAREGivers.

Relationships-based, not task-based

With Home Instead, each patient can enjoy their daily activities with a like-minded companion, not simply a carer.


Once matched, patients can expect the same reliable, professional CAREGivers each time.

In your time

With no wait times, begin your care when you need. Then, the patient chooses the day and time they would like us to help – not the other way around.

24/7 Support

Our dedicated local care team is always just a phone call away. No matter what time, day or night, 24/7.


Have confidence and reassurance knowing you are in the hands of an experienced, trusted, locally owned and operated company that place Seniors as the first priority.

Our commitment

We are committed to providing the best in-home care and support, tailored to suit your personal needs and preferences. We never stop with our goal of continuous improvement.

Extended care

Increased hours for the support you need.


We can amend our services as often/rarely as the patients needs.